Mike Gergen

To celebrate the show's first anniversary, Cameron Full, Dr. Jason Souyias, and Dr. Michael Seda bring you a special list of moments from year one. The reward for good work is... more work. And solving one problem just shows you the next one. Dr. Souyias opens with the lesson that killed his autopilot fantasy: he fixed a four-month consult backlog, got it down to three weeks, and immediately found the next fire. On teams and leadership: Dr. James Woodyard's masterclass in handling a complaine...

Dentistry looks polished from the outside, but behind the scenes, it’s harder, messier, and more human than most people realize. Dental industry veteran Mike Gergen believes the key to success is lifelong education, culture that holds up under pressure, and leaders willing to admit that dentistry is both a clinical craft and a business. Hear why “just go to the course” might be the best advice dentists get, how friction in patient experience is costing practices more than they think, and why r...